Free online booking and scheduling for solo and small service businesses

Automatic appointment reminders

Clients get an email before each appointment with the date, time and address. It goes out 24 hours ahead, or when you choose.

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How it works

One switch, one setting. Fewer no-shows, nothing to remember.

Turn it on in Settings > Notifications: Email clients a reminder before their appointment.
Pick "How long before?" - 2, 4, 12, 24 or 48 hours. 24 hours is the default.
That's it. Each Confirmed booking gets one reminder at that time, with nothing for you to send.

1MinuteBooking Settings, Notifications: Email clients a reminder before their appointment turned on, with How long before? set to 24 hours, alongside the switches for new-booking notifications, the client booking confirmation and the thank-you email. — Settings > Notifications. On for every new account, 24 hours before.

What's in the reminder

Short, with everything the client needs to turn up on time.

Appointment reminder email from Fade & Co. Barbershop: Hello Sam, this is a reminder of your appointment - October 9, 2026 at 10:00 AM, Haircut, 30 min - then Need to change it? You can reschedule or cancel online up to 24 hours before your appointment, a Manage booking button, and Running late or can't make it? Call (555) 014-2290 or reply to this email. — A reminder from a sample barbershop. It carries your business name, and replies go to your contact email.

The essentials: date and time, service, how long it takes and the address.
A way to reach you: "Running late or can't make it? Call" your business phone "or reply to this email". Replies go to the contact email in your Business Info.
A Manage booking button when you let clients reschedule or cancel online, so a client who can't make it can free up the time themselves.

It comes from [email protected] with a subject like Reminder: your appointment on October 14, 2026 (#123). Booking Details shows Reminder email sent and when - or why it wasn't sent.

Who gets one

Reminders follow a few simple rules so clients only get mail they expect.

Confirmed bookings only

Not for Pending, Cancelled, Completed or spam bookings.

Once per booking

If the booking moves to a new date or time - by you or the client - a new reminder goes for the new time.

One per client per 12 hours

Two visits the same day mean one reminder, not two.

Only to addresses that already heard from you

A reminder goes only to an email address that has already had a booking confirmation from you - so a client who booked online with you before.

Never to throwaway addresses

Disposable email addresses never get one.

Not when it would be late

Booked (or moved by the client) after the reminder time already passed? Their confirmation just went out, so no reminder follows.

Why "already heard from you"?

Anyone can type any email address into a booking. This rule protects people from mail they didn't ask for: reminders only go to someone who has booked with you online and got your confirmation. It also means bookings you enter yourself or repeat get reminders too, once that client has booked online with you once.

What it costs

Free on every plan.
Outside your daily email limit. The daily limit of automatic emails - 5 a day on the free plan, 100 on Pro - is for confirmations and thank-yous. Reminders don't count toward it.
Email only. There are no text message (SMS) reminders. If a client needs a text, send it from your own phone.

After the visit, mark the booking Completed and the client gets a thank-you email with a Book again button. Full details are in the help center.

Questions

Can reminders go by text message?

No. Reminders are email only - there are no SMS reminders.

How long before the appointment is it sent?

You choose: 2, 4, 12, 24 or 48 hours before. The default is 24 hours.

Why didn't a client get a reminder?

Open the booking - Booking Details says whether the reminder was sent, and if not, why. Common reasons: the booking isn't Confirmed, it was made after the reminder time had passed, the client already got a reminder in the last 12 hours, or their address has never had a booking confirmation from you.

Do bookings I enter myself get reminders?

Yes, once that client has booked with you online and got your confirmation email. An address that has never booked online doesn't get one - anyone can type an address in, so this protects people from mail they didn't ask for.

What if the booking moves?

If you or the client move it to a new date or time, a new reminder goes for the new time.

Do reminders count toward my daily email limit?

No. The daily limit (5 on the free plan, 100 on Pro) is for confirmations and thank-yous. Reminders don't count.

What does it cost?

Reminders are free on every plan.

Works well with: Instant booking, Online rescheduling and cancelling, Repeating bookings, Rebooking, Deposits.