Terms of Service

1. Acceptance of these terms

These Terms of Service ("Terms") are a binding agreement between you and 1MinuteBooking ("1MinuteBooking", "we", "us", "our") governing your access to and use of 1minutebooking.com, your dashboard, your public booking page, and every related feature (together, the "Service"). By creating an account or otherwise using the Service, you agree to these Terms. If you don't agree, don't use the Service.

If you're using the Service on behalf of a business, you confirm that you have authority to bind that business to these Terms, and "you" refers to both you and that business.

2. The Service

1MinuteBooking is a self-serve platform that lets solo and small service businesses ("Account Holders") set up a public booking page: business hours, service types, add-ons, coupons, and blackout dates, so their customers ("Clients") can request appointments online or, where the Account Holder offers it, request a quote (optionally with photos). The Service is offered on a Free plan and a paid Pro plan with additional features, as described on our pricing page and Section 6 below.

1MinuteBooking does not provide the underlying services being booked (personal training, cleaning, photography, consulting, or anything else) — we provide the software Account Holders use to manage their own bookings.

3. Eligibility & accounts

• You must be at least 18 years old and able to form a binding contract to create an Account Holder account.
• Accounts are created and accessed through "Continue with Google" or a one-time sign-in link emailed to you — we do not issue or store passwords. Keeping your Google account and your email inbox secure is your responsibility, and we are not liable for any loss arising from a compromised Google account or email account.
• You're responsible for the accuracy of the information in your account and booking page, and for all activity that happens under your account.
• One booking page per Account Holder account unless we agree otherwise.

4. Your booking page & content

You are solely responsible for the content of your booking page: service descriptions, prices, taxes, cancellation/refund policies, and any custom fields or policy text you configure. You represent that this content is accurate, that you are legally entitled to offer the services listed, and that your booking page and business comply with all laws, licensing requirements, and regulations applicable to your business and location (including consumer protection, tax, health/safety, and industry-specific licensing rules).

1MinuteBooking does not review, verify, or endorse the accuracy, legality, or quality of any Account Holder's services, pricing, or policies.

5. Your relationship with your clients

1MinuteBooking is not a party to any transaction between you and your Clients.

• We do not process, hold, or guarantee any payment between you and a Client. Clients pay you directly, however you arrange it (cash, card reader, a payment link, etc.) — entirely outside the Service, except where you've turned on Stripe Payments, which is subject to the additional terms in Section 7.
• You are solely responsible for fulfilling booked appointments, collecting payment, handling cancellations, refunds, complaints, and disputes with your Clients, and complying with any consumer protection or contract law that applies to those transactions.
• 1MinuteBooking has no visibility into, and no liability for, whether a booked appointment actually took place, was paid for, or was satisfactory to either party.
• Our automated spam screening (VPN/proxy detection, hCaptcha, and your own spam IP, country and word lists — see Section 9) is provided to reduce junk requests, is not perfect, and should not be relied on as your sole safeguard against fraudulent bookings. You choose which of these protections are on for your booking page in Settings; turning one off is your decision and your responsibility.

6. Fees & the Pro plan

• The Free plan is, as advertised, free, with no per-booking fee for using the Service itself - see Section 7 for the separate, optional Stripe Payments fee, which applies regardless of Free or Pro plan.
• Free 14-day Pro trial. Every account includes a free 14-day trial of Pro features, with no payment method required. The trial starts once per person: it is tied to your sign-in email address (and Google account, if you use Google sign-in), so deleting your account and signing up again with the same email address or Google account does not start a new trial or reset the days remaining. When the trial ends, Pro features (such as booking page customization, a custom logo, booking page photos, a Google reviews link, removing the "powered by" footer, Excel export, and Analytics) stop being available and your booking page shows the default look unless you subscribe. Your saved settings are kept and reappear if you subscribe. We may change or end the trial offer at any time.
• The Pro plan is a paid monthly subscription, billed and auto-renewed through PayPal at the price shown at checkout, until cancelled.
• You can cancel Pro at any time; cancellation takes effect immediately (you will not be charged again), but we do not provide refunds or credits, prorated or otherwise, for any part of a billing period already paid for, except where required by law. There is no partial-month refund for cancelling partway through a period you've already paid for.
• We may change Pro pricing or features on reasonable prior notice; continuing your subscription after a price change takes effect means you accept the new price.
• All fees are exclusive of any taxes, which are your responsibility unless we're legally required to collect them.

7. Payments via Stripe

Stripe Payments is an optional feature, off by default, that an Account Holder can turn on under Settings > Stripe Payments to charge a Client's card — the full price or a deposit — before a booking request is submitted.

• Using this feature requires connecting your own Stripe account. You are responsible for complying with Stripe's own terms of service and Connected Account Agreement, and for any information you provide to Stripe.
• Every charge is a direct charge on your own connected Stripe account, not on any 1MinuteBooking account — 1MinuteBooking is not a party to the charge and never holds the funds. You see and manage each charge in your own Stripe Dashboard.
• You, not 1MinuteBooking, are solely responsible for refunds, chargebacks, and disputes arising from a Stripe charge. 1MinuteBooking bears no liability for the outcome of any such refund, chargeback, or dispute.
• 1MinuteBooking deducts a platform fee, currently 2% of each charge, via Stripe Connect's application fee. This fee is non-refundable: it is retained even if you refund all or part of the underlying charge to your Client.
• When a deposit (rather than full payment) is collected via Stripe, you are solely responsible for collecting any remaining balance from the Client, and for your own policies regarding deposits, cancellations, and no-shows.
• We may change the platform fee percentage on reasonable prior notice, consistent with Section 16.

8. Acceptable use

You agree not to, and not to permit others to:

• Use the Service for anything illegal, fraudulent, or for a business you're not legitimately entitled to operate.
• Without limiting the foregoing, use the Service to advertise, list, book, arrange, or accept or process payment for any illegal goods, services, or activity, including without limitation: the manufacture, sale, or distribution of controlled substances or illegal drugs; prostitution, escort services, or any other exchange or offer of sexual acts or sexual services for compensation; or human trafficking or exploitation of any kind. This prohibition applies regardless of whether such activity is lawful in any particular jurisdiction in which you or your Clients are located.
• Use the Service to send spam, or to submit fake or abusive bookings on someone else's booking page.
• Attempt to bypass, disable, or circumvent our spam, VPN, or hCaptcha protections.
• Scrape, reverse-engineer, decompile, or attempt to extract the source code of the Service, or probe/scan it for vulnerabilities without authorization.
• Resell, sublicense, or provide the Service to third parties as your own product.
• Upload content that is unlawful, infringing, defamatory, or that violates the rights of any third party.
• Interfere with or disrupt the integrity or performance of the Service or the data it contains.

We may suspend or terminate access for violating this section, as described in Section 15.

9. Third-party services

The Service integrates with third-party services, including Google (optional sign-in), PayPal (billing), Stripe (Stripe Payments, see Section 7), hCaptcha, IP/network lookup providers, an email-verification provider, an address-search provider, and hosting, network and backup-storage providers (each named in our Privacy Policy). These services are governed by their own terms and privacy policies, are outside our control, and we are not responsible or liable for their availability, accuracy, security, or any acts or omissions of the companies that operate them.

10. Intellectual property

1MinuteBooking and its licensors own all right, title, and interest in the Service itself — the software, design, branding, and underlying technology. Nothing in these Terms transfers any of that to you, beyond a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms.

You retain ownership of the content you and your Clients submit through the Service (business details, service listings, booking and client records). You grant us a worldwide, royalty-free license to host, store, process, transmit, and display that content solely as needed to operate the Service for you.

11. Your data-protection responsibilities

As described in our Privacy Policy, you (the Account Holder) are the controller of the personal data your Clients submit through your booking page, and 1MinuteBooking processes it on your behalf. You're responsible for having a lawful basis to collect that data, for giving your Clients any notices required by law, for only using their data for legitimate scheduling purposes related to your business, and for complying with data protection laws that apply to you (which may include, depending on where you and your Clients are located, laws such as PIPEDA, GDPR, or state privacy laws). If your business is subject to obligations we don't already fulfill for you, meeting them is your responsibility.

12. Disclaimer of warranties

The service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, secure, or free of harmful components, that any spam/vpn/hcaptcha screening will catch all abusive activity, or that email notifications or any other feature will function without interruption or error. You use the service at your own risk.

13. Limitation of liability

To the maximum extent permitted by applicable law, in no event will 1MinuteBooking, its owners, officers, employees, or agents be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, business, goodwill, bookings, or data, arising out of or related to your use of, or inability to use, the service, even if advised of the possibility of such damages.

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to these terms or the service, for any and all claims, will not exceed the greater of (a) the total fees you paid us in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) fifty us dollars ($50).

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you; in those cases, our liability is limited to the smallest extent permitted by law.

14. Indemnification

You agree to defend, indemnify, and hold harmless 1MinuteBooking and its owners, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your use of the Service; (b) the content of your booking page or the services you offer through it; (c) your relationship, transactions, or disputes with your Clients; (d) your violation of these Terms or any applicable law; or (e) your violation of any third party's rights, including data protection rights.

15. Suspension & termination

You may stop using the Service and close your account at any time, either yourself from Settings > Account (Delete my account, which permanently deletes the account and everything in it) or by contacting us. Deleting your account cancels any active Pro subscription, without refund as described in Section 6. We may suspend or terminate your account, immediately and without notice, if we reasonably believe you've violated these Terms (including Section 8), engaged in fraudulent or abusive activity, failed to pay applicable fees, or if required to do so by law.

Upon termination, your right to use the Service ends immediately, and, for a suspension or termination under this Section, without any refund or credit for any unused portion of a period you've already paid for. We will handle any retained data as described in our Privacy Policy. Sections of these Terms that by their nature should survive termination (including Sections 6, 7, 10, 12, 13, 14, and 17) will survive.

16. Changes to the Service or these terms

We may add, change, or remove features of the Service at any time, and may update these Terms from time to time. We'll update the "Last updated" date above and, for material changes, provide additional notice (such as an in-dashboard message or email). Continuing to use the Service after a change takes effect means you accept the revised Terms.

17. Governing law & disputes

These Terms are governed by the laws of Ontario, Canada, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the courts located in that jurisdiction, and you consent to their personal jurisdiction. Before filing a claim, you agree to first contact us at the address in Section 19 so we can attempt to resolve the issue informally.

18. General provisions

• Entire agreement. These Terms, together with our Privacy Policy, are the entire agreement between you and 1MinuteBooking regarding the Service, and supersede any prior agreements on the subject.
• Severability. If any provision of these Terms is found unenforceable, the rest will remain in full effect, and the unenforceable provision will be replaced with one that most closely reflects its original intent.
• No waiver. Our failure to enforce any right or provision won't be considered a waiver of it.
• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for any failure or delay caused by events outside our reasonable control, including outages of third-party services we depend on (such as Google, PayPal, or Stripe).

19. Contact us

Questions about these Terms? Reach us at [email protected].