Settings

Shows a small phone icon fixed in the bottom-right corner of your booking page, on every screen of the booking flow - a client can tap it to call your business phone number directly, without hunting for your contact info. Separate from "Show contact information on booking form" below - you can have either, both, or neither. On by default once you've entered a complete phone number.

On phones and tablets, your booking page has a bar fixed to the bottom of the screen with a button that takes the client to whatever they still need to fill in. With this on, the bar also shows the running total, updating live as the client picks services and add-ons - so it stays visible no matter how far down the page they scroll. Turn it off and the bar shows only the length and time of the appointment. On computers the total is always in the summary beside the form. On by default.

Controls how far apart the start times offered to clients are, within your business hours - it does not change how long an appointment itself lasts (that's set per Service Type).

Example: hours of 9:00 AM-5:00 PM with this set to 15 minutes offers start times of 9:00, 9:15, 9:30, 9:45, 10:00, and so on; set to 60 minutes, the same hours only offer 9:00, 10:00, 11:00, etc. A smaller interval offers clients more flexibility but a longer list of times to scroll through; a larger interval keeps the list short.

Normally the last bookable start time is picked so the appointment finishes by closing - e.g. an 8:00 PM close with a 60-minute service stops offering new times at 7:00 PM. Turning this on offers every time slot up to closing itself, even if the appointment then runs past your stated hours (a 7:30 PM start would run until 8:30 PM). New accounts start with this on. Use Up to how long past closing? to cap it (2 hours by default) - a long appointment is only offered start times that finish within that, so a 12-hour job can't start at closing time.

With this on, a booking from your booking page is Confirmed the moment it comes in, and the client gets their confirmation email straight away (if Email client booking confirmation is on in Notifications). It still lands in your Bookings, and you still get your new-booking email - its subject says it was confirmed.

It only confirms what you'd have confirmed anyway. A booking still comes in as Pending for you to look at when it came from an Unverified connection (a VPN, proxy or work network, or the check failed - unless the client already paid by card through Stripe, or you've turned off Hold unverified bookings as Pending), or when its time overlaps another booking that's still Pending. A booking that goes to Spam is never confirmed - it waits in your Spam folder instead.

With "Pending appointments block availability" off, a pending request doesn't hold its time, so another client can still pick it. Instant booking never confirms on top of a pending request - that booking waits as Pending too, and you choose. Turn on "Pending appointments block availability" if you'd rather that time wasn't offered at all.

Quote requests are never confirmed automatically - they need your price first. Bookings you enter yourself are unaffected.

When a client submits a booking request, it starts out "pending" until you confirm it. With this checked, that time slot is treated as busy right away, so no other client can book over it while you decide - the same as if it were already confirmed. This starts on when your bookings come in as requests, and off when Instant booking is on. Unchecked, the slot is only held once you've actually confirmed the booking - a pending request still shows up in your bookings list, but the same time slot stays open for other clients to request until you confirm it (whoever you confirm first keeps it; the still-pending one(s) would need to be declined/rescheduled). With Instant booking on, a booking that lands on a pending request's time is never confirmed automatically - it waits as Pending so you can choose. Either way, a confirmed booking always blocks its slot, and a quote request never does (until you change it to Pending or Confirmed). A declined (Cancelled) request, or one in your Spam folder, never holds its time.

Blocks a client from booking a time slot that's too close to right now - e.g. with this on and set to 2 hours, a client looking at your booking page at 3:00 PM would only see time slots starting at 5:00 PM or later, today or any later day. New accounts start with this on at 2 hours.

Caps how far ahead a client can book at all - e.g. set to 60 days, a client can only pick a date within the next 60 days, never further out. On by default (90 days) since most businesses don't want bookings scheduled indefinitely into the future; turn it off to let clients book as far ahead as they like.

Adds a gap on both sides of every appointment that no other booking can be scheduled into - e.g. set to 15 minutes, a 10:00-11:00 AM appointment blocks 9:45 AM-11:15 AM on your calendar, so a client can't book back-to-back with no breathing room. New accounts start with this off - turn it on and pick 5 to 60 minutes.

Turn this on if the client should pick where the appointment happens on the booking page - e.g. "Downtown Studio" vs "Uptown Studio", or "My studio" vs "Your home". You define the list of locations below, and choose whether a client can only pick one (radio buttons) or several (checkboxes). Each location can add a price (shown next to it on the booking page and added to the total) and a travel time (only for you - it blocks your calendar around the appointment, before it or before and after, and isn't shown to the client), can ask for the client's address only when it's picked, and can wait for you to confirm (I confirm these bookings first).

A service set to anything but "Client picks one of your locations" under Where does it happen? (Service types) skips this question. When clients come to you - a service set to "At your place", or a pick of your only own place (a location with no address, fee or travel time) - the booking page, confirmation and reminder show your business address from Business info with a Get directions link, even with contact info hidden, and a service at your place hides the options you travel to. With a fee or travel time on a location and an address in Business info, clients also see "We're based in" your city.

Only available while Collect an address on the booking page above is on - an address can't be required if it's never asked for. Turn that on first, then decide whether the field is required or optional.

Note: a location marked Ask for the client's address still collects (and requires) an address for bookings at that location, even with "Collect an address" off - so leaving this off doesn't mean addresses are never asked for.

The client opens their booking from the Manage booking button in their confirmation or reminder email and picks a new day and time. Only times your booking page would offer for that booking right now are shown - your hours, blackouts, minimum notice, advance limit, buffer and travel time all apply - and never a time another booking holds, a Pending one included.

Everything else stays the same: services, price, payments and status. You get an email with the old and new time, the booking shows "Rescheduled by the client", and a new reminder goes for the new time (right away, if that time's reminder time has already come). A booking can be moved online twice; after that the client is asked to contact you.

Online changes stop at the cutoff below. While your booking page is offline, rescheduling is paused too.

The client cancels from the same Manage booking page, after seeing your cancellation policy text (if it's on). The booking changes to Cancelled, the time opens up on your booking page, and you get an email.

Nothing is refunded automatically - a Stripe deposit or payment stays in your Stripe account, and the client is told you'll follow your cancellation policy. If you decide to refund it, open the booking and click its Stripe payment ID to refund it in your Stripe Dashboard. A card payment link you had sent stops working.

Covers quote requests too (subject "New quote request"). Booking notifications always go to the email you sign in with (shown under Account & plan, where you can change it) - never to the "Contact email" you set under Business Info (that one's just shown to clients on your booking page, and nothing is ever sent to it).

Want them somewhere else, like a shared team inbox? Set up forwarding in your email provider (Gmail shown here): open Settings > See all settings > Forwarding and POP/IMAP, add the other address as a forwarding address (Gmail will send it a confirmation link to click), then choose Forward a copy of incoming mail. Every booking notification will then land in both inboxes.

The client gets an emailed confirmation once their booking is Confirmed - when you change its status from Pending to Confirmed, or straight away if Instant booking is on (Settings > Hours & availability). With this on, that one email goes out from [email protected] - separate from, and independent of, the owner toggles above.

Sends at most once per booking - toggling status back to Pending and then to Confirmed again won't resend it. If you need to re-send, use the Email client button on that booking instead. When you confirm a booking, it's skipped only if the client already got a confirmation in the last 24 hours for another booking at the same date and time (a duplicate); for one confirmed by Instant booking, if they got any confirmation in the last 24 hours. It counts toward your daily limit of automatic emails (below).

Runs a quick verification check at that moment (so a typo'd/fake address doesn't get an attempted send), but a failed check never blocks the status change itself - you'll just see a warning on save if the email didn't go out.

The same goes for a quote request once you've priced it and change it to Confirmed, and for a booking you create yourself with New booking - when you create it as Confirmed, or change it to Confirmed later.

The email is sent from [email protected], but if the client replies to it, the reply goes to your contact email from Business Info. Your sign-in email is never shared with clients, so if you leave the contact email blank, replies can't reach you - add one if you want them.

Client emails go to the email address on the client's record - the one they typed on your booking page, or one you entered or changed yourself. Every one has an Unsubscribe link: a client who uses it stops getting reminders, thank-yous, package links and confirmations of bookings you enter for them. Confirmations of bookings they make themselves, their card payment receipts and the copy of a change they make online still go out. If they unsubscribed by mistake, the same link lets them resubscribe (only they can).

On Free and during the free trial, every email to your clients counts toward one limit of 5 in any 24 hours - confirmations, reminders, thank-yous, package links, card payment receipts and the copies clients get of changes they make online. An email that doesn't fit isn't sent, and the booking says so. A Pro subscription can send 100 confirmations and thank-yous a day, and its other client emails aren't limited.

A short reminder from [email protected] before each Confirmed appointment, with the date, time, service and address - plus a Manage booking button when the client can still reschedule or cancel it online (Policies & terms - not once it's inside your cutoff for online changes). Replies go to your contact email from Business Info, and your phone number is included if you've added one.

It's sent once per booking. If the booking moves to a new time - by you or by the client - a new reminder goes for the new time (right away, if that time's reminder time has already come). Nothing is sent for a booking that's Pending, Cancelled or marked as spam, or one whose confirmation email went out after its reminder time had already passed (the client was just told). A booking that got no confirmation email still gets its reminder.

Bookings you enter yourself or repeat get one too. A client gets one reminder per day of visits - two visits on the same day get one, which lists both times (a visit booked after that reminder went gets its own) - and a reminder that doesn't fit your daily limit of automatic emails is skipped rather than sent late. Each booking shows whether its reminder was sent.

Client emails go to the email address on the client's record - the one they typed on your booking page, or one you entered or changed yourself. Every one has an Unsubscribe link: a client who uses it stops getting reminders, thank-yous, package links and confirmations of bookings you enter for them. Confirmations of bookings they make themselves, their card payment receipts and the copy of a change they make online still go out. If they unsubscribed by mistake, the same link lets them resubscribe (only they can).

On Free and during the free trial, every email to your clients counts toward one limit of 5 in any 24 hours - confirmations, reminders, thank-yous, package links, card payment receipts and the copies clients get of changes they make online. An email that doesn't fit isn't sent, and the booking says so. A Pro subscription can send 100 confirmations and thank-yous a day, and its other client emails aren't limited.

When you change a booking to Completed, the client gets a short thank-you from [email protected] with a Book again button. It opens your booking page with their name, contact details, address, services, add-ons, location and answers already filled in - they just pick a new date and time. Prices are always today's, so if you've raised a price since, the new booking uses the new one.

Quotes get the thank-you without Book again: a booking that started as a quote request or that you priced as a custom quote, and every booking while your page is set to Quotes only. Their price was set for that one job, so there's nothing to fill in - the client sends a new quote request instead.

It works like the confirmation email: sent at most once per booking (changing it back and marking it Completed again won't resend it), skipped if the same client already got one in the last 24 hours, checked for typos and fake addresses first, and it counts toward the same daily limit of automatic emails. Replies go to your contact email from Business Info.

It's also only sent for an appointment that ended today or in the last 14 days, and not when the client already has their next booking or while your booking page is offline. Each booking shows whether it was sent, skipped or failed.

Because it invites the client to book again, it also ends with your business name and the address, email and phone from Business Info (whichever you've filled in).

Client emails go to the email address on the client's record - the one they typed on your booking page, or one you entered or changed yourself. Every one has an Unsubscribe link: a client who uses it stops getting reminders, thank-yous, package links and confirmations of bookings you enter for them. Confirmations of bookings they make themselves, their card payment receipts and the copy of a change they make online still go out. If they unsubscribed by mistake, the same link lets them resubscribe (only they can).

On Free and during the free trial, every email to your clients counts toward one limit of 5 in any 24 hours - confirmations, reminders, thank-yous, package links, card payment receipts and the copies clients get of changes they make online. An email that doesn't fit isn't sent, and the booking says so. A Pro subscription can send 100 confirmations and thank-yous a day, and its other client emails aren't limited.